Shipping Rates & Conditions

 

Rates: In addition to the purchase price of each product, there may be applied Customs duties as a form of tax. This value changes from country to country, and it is not included in the value of your invoice; In addition to the exchange rates of each country, if any, the value shall be paid by the client.

Conditions: The products are packed in suitable boxes for shipping, which are approved by Correios and by the carrier for international shippings, but it is important to check all products as soon as they are delivered. If there is a delay of your goods delivery of more than 40 days, please contact our Call Center regarding the possible loss or even to check the progress of your delivery.

 

Shipment method

Shipping to the World

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6-9 business days

$ 22

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6-9 business days

Above US$350

Free

 

EXCHANGE, RETURN AND REGRET POLICY
Universo Juren uses state-of-the-art technology to manufacture its products, striving for quality and customer satisfaction. Out of respect and in order to maintain the credibility gained from its consumers, the company created an exchange and return policy in accordance with the Consumer Protection Code, and concerned that you (the client) obtain an effective, agile and, above all, negotiation satisfactory.

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If you choose to contact us via e-mail or telephone, you will be sent a form to complete and send along with the piece(s). The product returned without this form and/or without communication to the SAC will be resent without prior consultation.

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When carrying out the return/exchange process, the customer must, on the back of the invoice to be returned/exchanged, inform the reason for the return/exchange, the name of the person who is returning it, CPF and the date of return.

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*ATTENTION: To carry out the exchange process it is necessary to be logged in. Return due to Regret/Withdrawal If, upon receiving the product, you decide to return it due to regret, you must do so within seven consecutive days, counting from the date of receipt.

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Observing the following conditions: The product cannot have signs of use.

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The product must be shipped preferably in the original packaging, accompanied by the invoice, labels, tags (label with product reference code) duly attached to the product and all its accessories.

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When carrying out the return process, the customer must, on the back of the invoice to be returned, inform the reason for the refusal/return, the name of the person who is returning it, CPF and the date of return.